Awards recognise Channel Islands customer service excellence

After a four-year break, the Channel 103/Island FM Channel Islands Customer Service Awards have returned to recognise the hard work Jersey and Guernsey businesses. 

Fourteen awards were up for grabs at the 2023 event, which received more than 1200 nominations from listeners to Channel 103 in Jersey and Island FM in Guernsey.

Nominations were open from 14 February to 24 March with the public putting forward individuals and businesses they thought go the extra mile.

The Jersey event took place at the Royal Yacht Hotel in St Helier with the Guernsey awards held exactly one week later at the Duke of Richmond Hotel in St Peter Port.

In Jersey, a farm for children called the Sheep Shed was the night’s big winner after receiving two awards in the new ‘Best Service from Start Up’ category and ‘Overall Winner’.

Other trophies in Jersey went to the Blind Pig for ‘Best Service from Food & Drink’ with the speakeasy’s staff described as ‘frankly amazing’ due to their, ‘perfect blend of professionalism mixed in with sassy humour’.

Julieta Joaquim took home the ‘Best Service from an Individual Employee’ for making everyone at Regus serviced offices smile every day and her ability to let nothing trouble her too much.

The winners at the Royal Yacht ceremony, hosted by Channel 103’s Peter Mac, included:

  • Best Service from a Sole Trader – Gary Whitelaw,
  • Best Service from a Team – Acorn,
  • Best Service from Charity Sector – Eyecan,
  • Best Service from an Individual Employee – Julieta Joaquim from Regus,
  • Best Service from Digital Innovation – Snap,
  • Best Service from Food & Drink – The Blind Pig,
  • Best Service from Leisure & Tourism – Les Quennevais Sports Centre,
  • Best Service from Accommodation – St Brelade’s Bay Hotel
  • Best Service from Start Up – The Sheep Shed
  • Best Service from Retail – Airtel Vodafone
  • Best Service from Professional Services – Parslows
  • Special Recognition Awards – David Hewitt
  • Outstanding Contribution to Service Award – Beresford Street Kitchen
  • Overall Winner – The Sheep Shed

At the Guernsey event the GSPCA was crowned overall winner.

The animal charity celebrates its 150th anniversary this year picking up two awards.

The GSPCA won the ‘Best Service from the Charity Sector’ in addition to being overall winner.

GSPCA manager Steve Byrne said they were humbled to win and it was very much a team effort, “we work 24/7 both at the Shelter and out in the community and we do touch people’s lives in so many ways. We help so many animals every single day.”

The winners at at the Duke of Richmond ceremony hosted by Island FM’s Carl Ward were:

  • Best Service from a Sole Trader – Print My Tees
  • Best Service from a Team – Channel Seaways
  • Best Service from the Charity Sector – GSPCA
  • Best Service from an Individual Employee – Rebecca Goater
  • Best Service from Digital Innovation –
  • Best Service from Food and Drink – Sitar
  • Best Service from Leisure and Tourism – Oaty and Joey’s
  • Best Service from Accommodation – Les Rocquettes Hotel
  • Best Service from a Start Up – Camp de Reves
  • Best Service from Retail – Surf and Turf
  • Best Service from Professional Services –
  • Special Recognition Award – Aqua Windows
  • Outstanding Contribution to Service – Twilight Nursing Services
  • Overall Winner – GSPCA

The Customer Service Awards were sponsored across the Channel Islands by financial services company Cherry Godfrey.

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